Chat Support Associate
$40,000–$48,000 base
Entry-level remote role. No prior lending experience is required.
Summary
You handle the chat window during a shared U.S. support window. Most conversations are short: where to find a status, which file is still needed, or how to correct a phone number. Longer or unusual cases go to a specialist with your notes attached.
Requirements
- Clear, short written replies
- Patient tone when someone is waiting on an update
- Able to use a chat tool and a simple status screen
- Previous chat, retail, or call-center work is helpful, not required
- Able to work remotely from the United States
Advantages
- Salary $40,000–$48,000 base. This is an entry-level range. Prior lending experience is not required.
- Equipment A company laptop, headset, and a $500 home-office stipend for a monitor, chair, or desk.
- Holiday 20 days of paid vacation plus 11 paid company holidays each year.
- 401(k) A dollar-for-dollar match on the first 4% of pay, starting after 90 days.
- Health cover Medical, dental, and vision for you, with the option to add dependents.
- Where you work Fully remote inside the United States, with flexible hours around a shared working window.